Refund policy
Return Policy Due to strict health, safety, and hygiene standards, all skincare products are final sale and non-returnable.
Because our products are applied directly to the skin, we cannot accept physical returns or offer exchanges once a product has left our facility, regardless of whether the packaging has been opened or remains sealed. This policy ensures that every customer receives 100% brand-new, untampered products and allows us to sell safely on major platforms like Amazon.
Damaged, Defective, or Incorrect Orders While we do not accept returns, we stand behind the quality of our packaging and fulfillment. If your order arrives damaged, leaking, or if you receive the incorrect item, we will make it right.
Please contact us within 48 hours of delivery at reachabitscare@gmail.com with:
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Your order number.
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Clear photos or a video showing the damage, leak, or incorrect item.
Upon review, we will immediately issue a free replacement. You will not be asked to ship the damaged item back to us.
Allergic Reactions Skincare is highly personal, and individual skin types react differently to various ingredients. We strongly encourage you to review the full ingredient list on our product pages and perform a patch test before full application. We do not offer refunds or replacements for personal allergic reactions, breakouts, or if a product does not suit your skin type.
Order Cancellations Because we pride ourselves on instant order processing, we can only accept cancellations if the order has not yet been packed and handed over to our shipping partner. Once the package is with the courier, the order cannot be canceled or returned.